Rainwater harvesting and treatment systems (RHTS) are used in many places around the world as a part of sustainable water management. They decrease the risk of overloading the sewage network and environmental pollution. The efficiency and reasonableness of using such solutions in specific erosive conditions are not sufficiently understood. The aim of the study was to evaluate the operation of RHTS, receiving effluents from the wholesale market and fuel station (twenty years of observations). The studied system is located in an area endangered by water erosion. In the study period, due to the accumulation of erosive phenomena, it was necessary to optimise the system (including the installation of new devices and increasing the capacity of reservoirs). The analyses referred to the stability and work safety of the most important equipment and water treatment efficiency. The quality of water in the reservoirs was measured before and after the modernisation of the system. Selected physical, oxygen, biogenic and salinity indicators were determined in the water. During the study, RHTS had a positive effect on the quality of rainwater runoff – the values of many contaminants were reduced (RHTS 1: suspended solids, nitrogen, iron, potassium; RHTS 2: conductivity, suspended solids, nitrogen). Design and operational errors were noticed that in the long run may contribute to deteriorating the operational efficiency and even lead to a building collapse (intense erosive phenomena). This study clearly demonstrates that building a rainwater management system is a highly site-specific issue.